Shipping Policy

At My Etsuko, we are committed to dispatch your order as soon as possible. Please kindly allow 1-4 working days. You will be issued with a tracking number via email once your order has been processed.

We offer the following:

$12 Flat shipping rate Australia wide.
$25 Express shipping rate Australia wide.

Please ensure your delivery details are correct at checkout, as we are not liable for your package being delivered to an incorrect address. Please do not provide us with a PO BOX address or Parcel Collect address, as this may cause the parcel to get re-send back to us.  You, as the customer will be responsible for any re-ship fees.

Once the packages are handed to the courier, we will not take responsibility for parcels taking longer than the stated time on your tracking link as we have no control over the speed of the delivery of your parcel.  

Thank you for your understanding.

*Please note: Damage from postal services is not the responsibility of My Etsuko. We do our very best to package all orders to the best of our ability to avoid these issues.

By using our website and placing an order you are accepting our shipping terms and conditions.